FAQs & Returns Policy
Bedding Straw
What makes our chopped straw different to other chopped straws on the market?
We know of nowhere else in Wales that has the technology to mill and double dedust the straw like us, and it is these processes, combined with using only the highest quality straw, which make our product ‘premium’. Our chopped straw is highly absorbent, beautifully soft, economical to use, easy and quick to muck out, it minimises respiratory issues, composts quickly and is packed in recyclable plastic to allow for easy transportation and outdoor storage.
How much of your bedding straw will I need to create a deep bed for my horse?
To start off, in a 10 x 10 stable maybe 3 bales, and in a 10 x 12 stable maybe 4 bales. After that you'll need around a bale a week, maybe less, to top it up, depending on the horse.
I’m thinking of switching from shavings. How will your chopped straw compare?
Most of our customers are moving across from shavings and finding that our straw behaves in a similar way to shavings, as it is chopped into pieces of about 1cm in length. However, it has the added benefit of being more easily compostable and virtually dust free, and it’s more affordable.
How does your chopped straw bedding compare with shavings on price?
Our Gower Granary bedding straw usually works out cheaper than the leading brand of pine shavings bedding, based on a cross section of leading UK suppliers.
Is your straw made from oat straw, wheat straw, barley straw or rape straw?
Our best-selling chopped, milled and double de-dusted bedding straw is made from wheat, which is grown on our farm, or on other farms to our specification. We mostly use wheat because we find it makes a softer bedding straw, but we do offer chopped, milled and double dedusted rape straw also, which has similar properties to the wheat straw, for those who prefer it. If you are trying our bedding for the first time, we recommend that you go for the wheat straw. If your horses are persistent though in eating our chopped wheat bedding, the rape variety will be the better option. Horses won’t eat rape.
Which animals can use the bedding straw?
Our bedding straw is totally natural and can be used for horses, ponies, cows, sheep, chickens, llamas, alpacas and other animals - and it's great as a mulch for growing strawberries too, so it’s totally versatile.
Haylage and Hay
What is your haylage?
Our haylage is made from grass that has been cut and wrapped in the field in optimum conditions to make a high value forage for horses. We then compress it into sealed bags which will typically keep unopened for up to six months. We do send samples of our haylage for laboratory analysis and detailed breakdowns are available here.
What is better for horses: hay or haylage?
Both are great as part of a varied diet. See our product pages for the nutritional breakdowns for both our Grass Chops and Haylage.
Are traditional small bales available?
No, we prefer to make ‘bagged’ bales of chopped straw, grass chop (hay chaff) and haylage. We do sometimes have some large bales of haylage available for local customers only.
How much should I feed my horse?
Our grass chop (otherwise known as chaff) can be used as part of a ration for your horse, as can our hay. And our high quality haylage is also very popular. If you would like further advice, please give us a call and if we can’t help, we can put you in touch with our qualified equine nutritionist. Many people also use our wheat bedding straw as a chaff, which is totally safe, as it’s 100% wheat straw with no additives.
Delivery and service
How can I get your products?
You can find our products at our partner stockists across Wales and Southern England.
We also offer direct delivery for yards who can take a lorry load at a time - which is typically 9 pallets of 40. If you’d like to know more, please enquire for details and let us know your postcode, as we currently deliver within a 4 hour radius of the farm. We use our own transport to deliver and, depending on access and volume required, we use either a 26 tonne lorry or articulated lorry.
Can I collect my products?
We don’t have a shop, but if there is something you need from us, which you can’t get locally, please get in touch and collection can be arranged in advance.
How can I pay?
We can take payment by credit card, or electronic bank transfer, or cash by prior agreement.
What is your returns policy?
We understand that, on occasion, you may need to exchange an item or request a refund.
Our returns policy allows for full refunds or exchanges up to 30 days after delivery or collection from us, assuming that the packaging has not been damaged since leaving us.
With haylage, as this is a live product, we will refund or exchange up to 60 days after delivery or collection from us, assuming that the bag has not been damaged.
To request a refund or exchange, please provide either physical or photographic evidence of the issue, along with evidence of the date of purchase.
Please email info@gowergranary.co.uk and we will get back to you as soon as possible.